Info & FAQ's

Payment, Processing Times & Shipping

What forms of payment do you take? How do I buy directly from your social media feed?

I take all major credit cards, PayPal, Apple Pay and Sezzle (interest free pay over time option for US customers) through my secure online store at ShopAmyKae.com. Custom orders or items bought directly from my social media feed that have yet to be listed are processed slightly differently. In these cases, I will send an invoice directly to you which you'll be able to pay in the above listed ways. Once the invoice is paid I will process your order.

Do you take payment plans? What is Sezzle?

Yes!!! I'm very excited to finally be able to offer a way for my customers to pay over time through Sezzle!!! What is Sezzle?? It's one of my available payment options that gives US customers an easy way to buy now and pay over four installments interest-free. Your order will be processed and fulfilled the same as an order that is completed with a credit card or through PayPal. In other words, you don't have to finish paying for it before you receive it! Find out all the details and get set up today.

How long will it take before my purchase is ready to ship?

At any given time I have items listed that are ready to ship or made to order. Both of these take different amounts of time to process and be ready to ship. Please note that 'processing time' refers to the amount of time it takes from when your order is placed to the actual shipment date. It is NOT the amount of time it will take for you to receive your order. Shipping time varies depending on the carrier and shipping class you choose.

Ready to Ship Processing Time:

Ready to ship items are already made and ready to go and you will receive the exact item pictured in the product listing. These items will ship in 1 to 2 business days and often within 1.

I understand that you may be shopping for a special gift for a friend or loved one and that these shipments are often time sensitive. I will make every effort to meet your time constraints if possible. Please send a note at checkout or reply to your order confirmation email if you need to receive your order by a specific date.

Please note that any changes or customization of ready to ship items will add a day or two to processing times.

Made to Order Processing Time:

Made to order items are created once I receive your order. Due to the fact that I craft each item, it will usually take about 3-4 weeks until your order is ready to ship. You will NOT receive the exact item shown in the listing's pictures. The pictures are representative of the size, shape and color of the item you'll receive.

What shipping options do you offer?

I ship anywhere in the world from Park Ridge, Illinois. Our standard method of shipping is First Class USPS. Domestic rates start at about $4.50 and International at about $10 for Canada and Mexico and $15 everywhere else. For faster delivery, you can choose to upgrade to Priority Mail for both Domestic and International orders at checkout.

Sizing & Customization

Can I choose the length of my necklace or a different chain/leather than the one shown in a particular listing?

Yes! I am very happy to accommodate changes you would like to make so that your new jewelry is perfect for you! Generally this can be done for no charge, unless there is a significant difference in material cost. If that is the case I will email you an invoice for the difference and your order will be processed after it has been paid.

Please note that any changes or customization of ready to ship items will add a day or two to processing times.

Please refer to the chart below for an approximation of where different

necklace lengths will fall.

Can rings be resized?

Unfortunately, they can not. Due to the nature of electroforming, which sets the stone by "growing" a think layer of copper around it, the ring would have to be broken completely and remade to change the size. This usually causes irreversible damage to the stone. I recommend that you have your finger sized by a professional jeweler or use a ring sizer to find your correct size before ordering.

I have a special feather that I would like made into a necklace. Can you do that? What is the cost?

I can, but it depends on a few things. First of all, the feather needs to be on that I can legally work with. There are very strict federal laws that govern the use of feathers. I CAN NOT work with most feathers that are found. For more info regarding this please visit the US Fish & Wildlife Service website. I am able to work with feathers from pet birds such as macaws and other birds that were legally bred and purchased. The charge for this creating a design from your feather(s) starts at $80 per item. Please contact me at sales@amykae.com with inquiries. Please note that lead times for this are around 4 to 6 weeks.

How do I place a custom order?

Contact me at sales@shopamykae.com to find out if I'm able to take a custom order at the time and to get the process started. Please include what you are looking form what materials you would like to use (copper is the only metal I work with) and the timeframe you are looking to have the design delivered to you by. Please send any pictures of my previous designs that inspire you. The more information you can give me about what you are looking for both aesthetically and energetically the better! If you aren't sure what you're looking for, that's okay, too! I'd be happy to help you figure that out! Once the design and time frame are agreed upon, payment is due in full to start your design. Expect your custom design to take 4-6 weeks to be completed and ready to ship. It may take longer at times if I need to find the specific stone/crystal that you are looking for. In that case I would need half of your payment before buying the material and the other half once I have received the material and am ready to start. If you need something more quickly than 4-6 weeks we may be able to work it out depending on my existing production schedule (an expedited processing fee may apply).